Hours of Operation
Store Hours: Shamay Holdings Shipping Department is open Monday through Friday, 9:30am-3:00pm Central Time. We are closed on US Holidays.
Contact Us: Orders@kerenshamay.com Please allow approximately 2 - 3 business days for a response from our office.
Payments: We accept Visa, Master Card, Discover, American Express, and PayPal, all processed securely through Stripe.
Shamay Holdings ships worldwide via USPS Priority Mail and FedEx only. Real time quotes are calculated for you by these shipping carriers prior to completing your purchase. You will be prompted to enter your city or country and zip code, and a real time quote from a carrier will populate based on your delivery address and the size and weight of your order.
Customers ordering from outside of the US may be subject to duty, customs and or VAT fees. These fees vary between countries and are not governed, collected nor negotiated by Shamay Holdings, Inc. Please be sure that you are familiar with your country’s fees or policies with regard to imports and exports, customs, duties, VAT, Taxes, etc., before placing your order.
Product Returns & Refunds Policy
Products Purchased at Events: We are not able to give refunds on products we did not sell. If you would like to return or exchange a product purchased during an event you attended, you will need to contact the company directly that you purchased your event ticket or product from.
Downloads: Downloaded products are refundable only if used less than 25%. Once you have gone through 25% of the material you are acknowledging that you accept this product as viable for use and are happy with the quality. At 26% of use, no refund will be issued. You as the consumer have waived your right to a return request.
Damaged Item: We inspect each item before shipping. If you received your order damaged, please contact us within 7 days of delivery receipt to file a claim and to receive a replacement item. After 7 days of delivery, a damaged shipping claim cannot be made.
Wrong Item Received: If you received an incorrect item or incomplete order, our sincere apologies. Every order is important to us, so please contact us immediately to make arrangements for exchange.
To contact us regarding damaged or incorrect orders, please reply using your Invoice email or contact us at: Orders@kerenshamay.com (please allow up to 2 - 3 days for a response.)
Website Store Purchases: Refunds will be issued in the same manner in which the item or items were paid for and can take up to 7 business days to appear on your statement depending on the banking institution. You will receive by email a Credit Memo from our store once your refund has been processed.
Revised July 15, 2020